Have you heard about Dale Carnegie, the illustrious philosopher who authored the best-seller How to Win Friends and Influence People? In this enlightening book, there are two words he repeatedly stresses. Guess what? Yep, it`s tact and diplomacy. Yes, you`re perfectly right to think they mean the same.
For managers and for would-be managers, the single most important piece of advice I would like to give is ' learn, practise and master the art of tact'. If you are diplomatic, as a manager, it will be pretty easy for you to convince people.
Basically, every one of us wants to feel important. If anyone slights us or makes us feel less important than we are, we inherently tend to dislike that person. What a tactful person does is to make others feel important in every possible way. I`ll explain how this can happen in the next post.
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